Legal Information

1. Provider Information

2. Contact and Support

If you need help with your account, billing, or technical issues, please contact us:

3. Service Description

The Kingdom of English is an online learning platform offering digital educational content and interactive features designed to help students learn and practice English. The platform includes vocabulary exercises, grammar practice, reading comprehension, listening activities, and gamified learning experiences.

Access is provided via a user account and, where applicable, a paid subscription.

4. Prices and Payment

All payments are processed securely through Stripe. We do not store your full payment card details on our servers.

5. Subscription Renewal and Cancellation

Unless stated otherwise at purchase, subscriptions renew automatically at the end of each billing period.

You can cancel your subscription at any time. After cancellation:

• You will keep access until the end of the current paid period.
• You will not be charged for the next period.
• Your account and progress will be preserved.

How to cancel: Go to Account Settings → Subscription → Cancel Subscription

6. Refunds

We do not offer refunds for partially used billing periods. We offer a 7-day free trial for both Teacher and Individual accounts.

Refunds are provided only in cases of a verified service malfunction that prevents access to the paid service and that we are unable to resolve within a reasonable time. Any refund is issued at our sole discretion and must be requested within 7 days of the charge.

To request a refund, please contact us at support@thekingdomofenglish.com with your account details and reason for the request.

7. Right of Withdrawal (EU Consumers)

If you purchase as a consumer in the European Union, you may generally have a 14-day right of withdrawal for distance contracts under EU consumer protection law.

However, because this is a digital service, the withdrawal right may not apply once you start using the service, if:

• You explicitly request immediate access to the digital content, and
• You acknowledge that you lose your right of withdrawal once access begins.

How we handle this: During checkout, we require you to confirm via a checkbox that you request immediate access and acknowledge the loss of withdrawal rights.

8. User Accounts and Acceptable Use

By using The Kingdom of English, you agree to:

• Provide accurate account information
• Keep your login details secure and confidential
• Not share your account with others unless your plan explicitly allows it
• Not misuse the platform, including attempts to hack, scrape, disrupt, or bypass access controls
• Not use the platform for any unlawful purpose
• Not upload harmful content or engage in harassment

We reserve the right to suspend or terminate accounts for serious or repeated violations, non-payment, or misuse of the platform.

9. Intellectual Property and Permitted Use

All content on The Kingdom of English, including but not limited to texts, exercises, audio recordings, graphics, illustrations, and design elements, is protected by intellectual property laws.

You receive a limited, non-exclusive, non-transferable license to access and use the content for your personal teaching and learning purposes during your active subscription.

You may not:

• Copy, re-upload, resell, publish, or distribute platform content
• Share downloadable materials beyond what is explicitly allowed
• Remove watermarks, copyright notices, or attribution
• Create competing products using substantial parts of the content
• Use automated tools to extract content from the platform

10. Privacy and Data Protection

We process personal data to provide accounts, subscriptions, platform functionality, support, and security in accordance with the EU General Data Protection Regulation (GDPR).

Data we may process:

• Account information (name, email, password hash)
• Subscription status and billing history
• Payment metadata (via Stripe - we do not store full card details)
• Usage data necessary for platform operation (progress, scores, activity)
• Support messages and communications

Service providers (data processors):

• Hosting provider: Envesko
• Payment processing: Stripe, Inc.
• Email services: Envesko (hosted email for support@thekingdomofenglish.com)

Your rights under GDPR: You have the right to access, rectify, erase, restrict processing, data portability, and object to processing of your personal data. To exercise these rights, contact us at support@thekingdomofenglish.com.

11. Cookies and Similar Technologies

This website uses only essential cookies and similar technologies required for login, security, session management, and core platform functionality.

We do not use marketing, advertising, or third-party tracking cookies.

12. Service Availability and Changes

We aim to keep the service available and working reliably, but temporary interruptions may occur due to maintenance, updates, or technical issues.

We may update, improve, or change features and content over time, including adding new features, replacing existing ones, or removing parts of the service that are no longer maintained.

For significant changes that affect your subscription, we will provide reasonable notice where possible.

13. Limitation of Liability

The service is provided "as is" and "as available". To the extent permitted by applicable law, we are not liable for:

• Indirect, incidental, or consequential damages
• Loss of profit, revenue, or business opportunities
• Loss of data resulting from use or inability to use the service
• Service interruptions or technical failures beyond our reasonable control

Nothing in this section limits liability where it cannot be limited under applicable law, including liability for fraud, gross negligence, or death/personal injury caused by our negligence.

14. Complaints and Dispute Resolution

If you have a complaint, please contact us first at support@thekingdomofenglish.com. We will do our best to resolve any issues promptly.

If you are a consumer in the EU, you may also be entitled to use out-of-court dispute resolution (Alternative Dispute Resolution - ADR).

15. Governing Law and Jurisdiction

These terms are governed by the laws of the Republic of Slovenia.

If you are a consumer residing in the European Union, you may also benefit from mandatory consumer protection laws of your country of residence. Nothing in these terms affects your statutory rights as a consumer.

Any disputes shall be subject to the exclusive jurisdiction of the courts of Slovenia, unless mandatory consumer protection laws provide otherwise.

16. Changes to These Terms

We may update these terms from time to time. When we make significant changes, we will notify users via email or platform notification.

Continued use of the service after changes take effect constitutes acceptance of the updated terms.